In case of it not being delivered a simple claim with USPS will start the process so we can verify the USPS or UPS has made an error. If you pay for this, it protects your packages from theft and being lost in delivery. We have built in insurance in the form of encased that is AUTOMATICALLY in your cart.
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS at 1-80 in order to investigate this issue. All of our shipments include tracking with delivery confirmation. We are not responsible for packages lost if you used an incorrect address, we will not refund shipping costs for errors made on customers side.
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If it does get returned back to our store, we can then ship it to the correct address and charge for reshipping, or provide you with a full refund minus the shipping charges. The only thing we can do is wait to see if the package gets returned back to us. If it's too late for our team to cancel your order, you can return your order to us once you've received it. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If you decide to cancel your order or change your shipping address, please write to us at soon as you place your order. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Please use this option to get detailed delivery information as your package moves. Please contact us after the estimated delivery time.īefore you check out there is an option to get updates via SMS cell phone.
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In some rare case, the tracking information may not update but you will still receive your order. Please allow 1 - 4 days for the tracking information to show. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 72 hours. Our recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address). If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery.
Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. Your package may or may not require a signature. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. You will receive a confirmation e-mail with the tracking link once your order ships. We ship Monday through Saturday, Please allow up to 7 business days for orders to process (for example, if you order on Monday, your order should ship out on Monday, Tuesday, or Wednesday). It will take 2-6 business days (M-F) to process (for us to ship) your order, regardless of the shipping option selected at checkout. South Georgia & South Sandwich Islands ($ USD).
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